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Refund Policy

At Ivory & Aura, we take pride in our work and want every guest to leave feeling vonfident and happy with their service.

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Because of the time, products, and customization involved in our services, we do not offer refunds on services rendered.

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That said, your satisfaction is important to us. If you are unhappy with your service, we are more than happy to make adjustments or corrections as needed. 

Our Policy

  • No refunds will be issued for completed services

  • If you are not satisfied, please contact us within 72 hours of your appointment

  • Adjustments must be scheduled within 7-14 days of the original service and are provided at no additional charge

  • Corrections are based on the original service and consultation

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This policy ensures fairness to both our clients and our artists while allowing us the opportunity to deliver the best possible results.

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Thank you for your understanding and for trusting Ivory & Aura with your beauty needs.

Redo/ Adjustment Policy

Adjustments are intended to fine-tune the original result, not to change your service plan.​

  • Requests for changes that differ from the original consultation (for example, wanting a different color, length, or style choice) will be considered a new service and will be charged accordingly

  • Multiple redo appointments are not guaranteed

  • Services performed by another salon or stylist void our adjustment policy

Cancellation Policy

We kindly ask for at least 48 hours notice for cancellations or rescheduling

  • Cancellations made with less than the required notice may result in a cancellation fee of 50% the total service price

  • Repeated late cancellations may require a deposit for future bookings

No-Show Policy

A no-show is defined as missing an appointment without notice.

  • No-shows may be charged 100% of the scheduled service

  • Clients who no-show may be required to prepay or place a deposit before booking future appointments

  • Repeated no-shows may result in booking restrictions

Late Arrival Policy

  • Arriving more than 15 minutes late may require rescheduling

  • Late arrivals may recieve a modified service due to time constraints

  • Late arrivals are still subject to the full service charge

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